TERMS & CONDITIONS

At Bear Cleaning Ltd we believe our commitment to customer service is what sets us apart from our competitors. In addition to completing every service to the highest standard, we will endeavour to maintain excellent communication throughout.

We hope that you will be entirely satisfied with the service you receive from Bear Cleaning Ltd. By booking our services you hereby agree to the terms and conditions outlined below.

Wheelie Bin Cleaning

Bear Cleaning Ltd will perform the service selected by the customer on the day the customer has identified.

In the event that we are unable to carry out the service, we will make one further attempt to clean the bin. This clean will be completed at a time convenient to Bear Cleaning Ltd, in the following circumstances:

  1. The bin was not emptied by the Local Authority
  2. The round is cancelled by the Local Authority
  3. Bear Cleaning Ltd is unable to fulfil the service

In all of the above conditions, Bear Cleaning Ltd will contact the customer via email, at their earliest convenience and where possible, ahead of the scheduled clean.

Unless, Bear Cleaning Ltd are advised ahead of the scheduled clean they will not return to complete the service in the following circumstances:

  1. The bin was not left out to be emptied
  2. Unable to locate the bin
  3. The bin is identified as clean by the owner
  4. The bin contains loose dog excrement

In all of the above conditions Bear Cleaning Ltd will endeavour to leave a card to identify the reason the bin was not cleaned.

If the customer believes that the bin has not been cleaned and there is no card, they must contact Bear Cleaning Ltd within 48 hours to advise. Concerns received after this time, are more difficult to resolve.

Cleaning Service

Bear Cleaning Ltd will perform the service selected by the customer on the day they have identified.

In the event that we are unable to perform the service Bear Cleaning Ltd will contact the customer to rearrange an alternative, mutually convenient date, as soon as is practically possible.

Bear Cleaning Ltd requires twenty-four hours’ notice to cancel a service. In the event that they are unable to carry out the service without the required notice, they may at their discretion, charge to recover the lost business.

Invoices are payable on receipt, unless otherwise agreed and identified in advance. If the balance is not paid within three business days Bear Cleaning Ltd reserve the right to add interest to the outstanding balance at a rate of 5% per week.