Effective Date: 20/01/2026
1. Introduction
Welcome to the Privacy Policy of Bear Cleaning Ltd (“we”, “us”, or “our”). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this policy, or our practices with regards to your personal information, please contact us at admin@bearcleaning.co.uk.
This policy applies to all information collected through our website (www.bearcleaning.co.uk) and any related services, sales, marketing, or events.
2. Who We Are (Data Controller)
For the purposes of the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR), the Data Controller is:
Bear Cleaning Ltd Company Number: 10974879
Registered Address: 2 Kew Close, Kenilworth, United Kingdom, CV8 2NQ
3. The Data We Collect
We may collect, use, store, and transfer different kinds of personal data about you:
- Identity Data: First name, last name, or similar identifier.
- Contact Data: Billing address, service address, email address, and telephone numbers.
- Transaction Data: Details about payments to and from you, subscription details (via Chargebee), and services you have purchased (e.g., bin washing, gutter cleaning).
- Technical Data: IP address, browser type, and operating system (collected via cookies and analytics).
- Interaction Data: Information you provide when filling out forms on our site (e.g., via Forminator).
4. How We Use Your Data & Legal Basis
We will only use your personal data when the law allows us to. Most commonly, we use it for:
- Performance of a Contract: To process your booking, set up your subscription, and deliver cleaning services.
- Legitimate Interests: To manage our relationship with you, ask for reviews (via Google Reviews widgets), and improve our website using analytics.
- Legal Obligation: To keep records of transactions for tax and accounting purposes (e.g., HMRC requirements).
5. Data Sharing & Third-Party Tools
We do not sell your personal data. However, we share your data with trusted third-party service providers who assist us in operating our website and conducting our business. These include:
- Payment & Subscription Processing: We use Chargebee to manage subscriptions and payments. Your payment data is processed securely by them and is not stored directly on our servers.
- Website Forms: We use Forminator to collect inquiries and booking requests directly from our website.
- Analytics & Performance: We use Google Site Kit (connecting to Google Analytics) to understand how visitors use our site. This may collect IP addresses and usage data.
- Reviews: We use Trustindex (Widgets for Google Reviews) to display customer feedback. This service may access public review data and use cookies to function.
- Email Delivery: We use WP Mail SMTP to ensure you receive our emails (such as booking confirmations) reliably. This may involve passing your email address through a secure email sending provider.
- IT & Hosting: Our website hosting provider and maintenance tools (such as Elementor and All in One SEO) which help keep our site secure and functional.
- Regulatory Bodies: HMRC and other authorities if required by law.
6. Data Retention
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for. By law, we must keep basic information about our customers (including Contact, Identity, and Transaction Data) for six years after they cease being customers for tax purposes.
7. Your Rights
Under UK data protection laws, you have the right to:
- Request access to your personal data.
- Request correction or erasure of your personal data.
- Object to processing of your personal data.
- Request transfer of your personal data.
- Withdraw consent.
To exercise any of these rights, please contact us at admin@bearcleaning.co.uk.
8. Cookies
We use cookies to enhance your experience, including cookies from Google (for analytics) and Elementor (for site functionality). You can set your browser to refuse all or some browser cookies, though this may affect how the website functions.
9. Contact and Complaints
If you have any questions about this privacy policy, please contact us.
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO) (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us first.
